FAQ's

FAQ - Frequently Asked Questions

1. What products do you sell?
 We offer a range of stylish and high-quality clothing for every occasion. Browse our collection and find the perfect pieces to elevate your wardrobe.

2. Where are your products shipped from?
 All orders are shipped from Auckland, New Zealand.

3. Do you ship internationally?
 Yes! We offer international shipping to most countries. Shipping times and costs vary depending on your location.

4. How long will it take for my order to arrive?
 Shipping times vary depending on the destination. Once your order is processed, you’ll receive tracking information to keep an eye on your delivery status.

5. Do you provide tracking numbers for orders?
 Yes, all orders come with a tracking number, which will be sent to you once your order has been dispatched.

6. Can I cancel my order?
 Orders can be canceled before they are shipped. If you'd like to cancel an order, please reach out to us as soon as possible via email.

7. What is your return policy?
 We accept returns on faulty items within 30 days of purchase. If you receive a faulty item, please get in touch with us, and we will assist you in returning it for a refund or exchange.

8. How can I contact customer support?
 If you have any questions or need assistance, please reach out to us through the *Contact Us* page at the footer of our website or via email. We are happy to help! 

9. What payment methods do you accept? 
We accept a variety of payment methods, including credit/debit cards and PayPal. All transactions are secure and processed through trusted payment gateways. 

10. What should I do if I receive a damaged or incorrect item?
 If your item arrives damaged or if you've received the wrong product, please contact us immediately via email. We will resolve the issue as quickly as possible.

11. Do you offer any warranties on your products?
We provide a return policy for faulty items. If your item is defective, we will gladly replace it or offer a full refund. 

12. How can I stay updated on new arrivals or promotions?
 Sign up for our newsletter or follow us on social media to be the first to know about new releases, sales, and exclusive offers!