Returns or refunds policy

## *Return & Refund Policy* At Solistra, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below. ### *Returns* - We accept returns for defective products or items in *unused condition* with original tags attached. - Returns must be requested within *30 days* of receiving your order. - Customers are responsible for *return shipping costs*. ### *Refunds* - Once we receive and inspect the returned item, we will process a refund to the *original payment method* (same bank account used for the purchase). - Refund processing may take *30 to 60 days*, depending on your bank. ### *Order Cancellations* - Orders can only be canceled *as soon as possible* after placement. Once processing begins, cancellations may not be possible. ### *Wrong Address & Unclaimed Packages* - If a customer provides an incorrect shipping address or fails to claim the package, they will bear the *full risk* of loss or additional shipping costs. ### *How to Initiate a Return* To request a return, please contact our support team at *[your support email]* with your order number and a brief reason for the return. If the product is defective, attach *clear photos* for verification.