Shipping Policy

# *Shipping Policy* ## *1. Shipping Locations* Solistra ships *worldwide*, ensuring our products reach customers in various regions. ## *2. Processing & Shipping Times* - Orders are processed within *1-3 business days* before shipping. - Shipping typically takes *6-9 business days*, depending on the destination. - Please note that unforeseen delays (e.g., customs processing, courier issues) may affect delivery times. ## *3. Shipping Costs* - Shipping costs are calculated based on the destination and will be displayed at checkout. ## *4. Order Tracking* - Once your order is shipped, you will receive a *tracking number* via email. - Tracking numbers become active approximately *3 days after dispatch*. ## *5. Lost or Stolen Packages* - If your package is lost or stolen, contact us at *[info@solistra.shop](mailto:info@solistra.shop)*, and we will assist you in resolving the issue. - However, we are *not responsible* for packages marked as "delivered" but not received. Customers should check with their local courier service in such cases. ## *6. Customs & Import Fees* - Customers are *responsible for any customs duties, taxes, or import fees* required by their country. - These charges are determined by local customs authorities and are *not included* in our shipping fees. ## *7. Shipping Delays & Address Errors* - Solistra is not responsible for shipping delays caused by incorrect addresses provided at checkout. - If you enter the wrong shipping address, please contact us *as soon as possible* at *[info@solistra.shop](mailto:info@solistra.shop)*. If the order has already been shipped, we cannot make any changes. ## *8. Contact Us* For any shipping-related inquiries, please reach out to us at *[info@solistra.shop](mailto:info@solistra.shop)*.